• Cancellations made at any time for any reason forfeit the amount of deposit paid
• The reason for cancellation is solely an issue for the booking party. Casa de las Olas cannot be held liable for any circumstances, which do not allow for arrival and use of provided accommodations.
• Payment is for the original length of the reservation. If any reservation changes occur, i.e. arriving later or leaving earlier than booked for (shortened days), there will be no refund or credit issued.
• For final payment, we accept only cash (either US Dollars or Mexican Pesos).
Arrival Information & Check-In
Prior to your arrival we will send each guest a welcome email that explains transportation options to the villa, provides driving directions, an overview of Tulum and a request for a confirmed arrival time.
Check in time is between 3-5 pm and we will ask that you provide an arrival time to us so we can personally greet you at the villa. If you will be later than the arrival time provided please contact us at firstname.lastname@example.org so our host is aware.
Please note that our check out time is 11 am on your day of departure.
Quick Facts & FAQ's
Why can’t I find your address or locate you on Google Maps?
In order to maintain the privacy of our villa for our guests, we choose to remain off the grid in terms of locating us on the internet. This means we do not list our property on google maps, any tour guides nor on Tulum Maps. We also do not take walk-in reservations. This ensures that our villa remains private and secluded. Each guest that secures a reservation with us is then personally provided specific, detailed driving instructions to our villa. Think of us as your Mexican speak easy… a hidden gem in the heart of Tulum.
How do I get from Cancun airport to Casa de las Olas?
There are a few ways that guests of Casa de las Olas can find their way to the property. There is public transportation, private airport transfers and the option to rent a car and drive to the property.
Public transportation is limited and lengthy. A few buses from the Cancun airport run directly to Tulum. The bus ride is around 2 hours and $15 US, with the bus terminal located in downtown Tulum. It is then necessary to take a $15 US taxi to the villa from the bus terminal.
Private transportation services are best arranged with our reservation staff in advance in order to guarantee your transportation service. 72 hours advanced notice is required and costs $140 USD for transport from the Cancun airport to the villa in Tulum. If you would like the same service for a return trip 72 hours advance notice is required.
Rental cars are available and bookable through the internet at any known and reputable car rental company. International brands like Hertz, Thrifty, Avis are also available in Mexico.
Whether you are driving, being driven or choose to take public transport, we provide each of our guest with detailed transportation instructions. We wish to make this transition from the airport to the villa as easy as possible for all of our guests.
What is the best way to get around Tulum once we arrive?
Tulum is spread out, with three parts of the city a distance from each other. The Town of Tulum is on the main highway, the beach road is where most hotels are located. The location difference is 4 kms from downtown or more depending on where your accommodations are located.
There are 4 options for transportation in Tulum. 1) Rental cars for those needing the most flexibility and can be rented by the day or by the week. 2) Taxis which are inexpensive and easily found traveling through Tulum. 3) Bicycles which are available on the property or can be rented in town as we have a limited supply. 4) Walking, via the beach or on the beach road. If you prefer to walk it is recommended to bring a flashlight so that evening traffic can easily see you. There are no street lights on the Tulum beach road so a flash light is helpful.
Is there safe drinking water and how do we obtain it?
Casa de las Olas provides in suite purified water that is filled daily by our staff. Each suite has a 5 gallon ceramic water cooler that is filled with fresh, purified bottled water. If you need more, just let us know! Water is the source of life and we never have a shortage of this for our guests.
The villa provides daily housekeeping services to all guests. We encourage that guests change towels only when needed to minimize our environmental impact. If you have a housekeeping request, please let us know. Suites are cleaned each morning once guests have left their rooms. Your privacy is important to us so our staff keep their eyes open for your departure so as not to disturb your private space.
Sunscreen, mosquito spray, bath products
Casa de la Olas supplies each guest suite with local, biodegradable bath products during their stay. Sunscreen is a must for the Caribbean sun and we request that guests consider eco-friendly sunscreen when shopping for their vacation supplies. Mosquito spray could be helpful for many and natural mosquito sprays can be purchased at international health food stores or locally. Products of this nature can affect the delicate eco-system the property is located on and near. Please consider the environment when stocking up for your vacation!
Beach areas at Casa de las Olas
Beach areas within the property are private but all beaches in Mexico are public. People are free to walk on the beach, dive in the ocean and enjoy the Caribbean. Casa de las Olas is neighboring the Sian Ka’an reserve (UNESCO world heritage site) so our property remains quiet, serene and secluded. We provide each of our guests with beach towels, palapas for shade and lounge chairs for their private use. Our beach area is free of rocks and motorized water toys. All of this is for your personal enjoyment.
How do we book local activities and attractions?
Casa de las Olas has a villa host available to all guests on the property. The role of the host is to provide area information, directions, recommendations and activity booking information. Most tours are conducted in the mornings, so it is best to make arrangements one day in advance with our host. If you have a list of must-do attractions, sit down with our host and let them assist you in your trip planning. As local residents of the area, we have a list of great people we can connect you with for activities and attractions. Let us help you discover Tulum and the surrounding Mayan Riviera.
TV, electronics and personal electronic devices
TV is not available at Casa de las Olas. Each suite is equipped with Bose docking stations for music. There is solar electricity for recharging electronic equipment. We ask that blow dryer and curling irons not be used in our facilities as these items will damage our solar system. Special requests can be made for use of these electrical appliances and require a direct hook up to our generators that are used only for this purpose. This is by special request only and requires advance notice to our host.
WIFI, cell phone reception and other computer related questions
WIFI is available in the common areas of the villa, and as you roam the property. Cell phone reception is available but may depend on your carrier. Your tablets, computer and phones are safe in your rooms with no security issues. Our suggestion as we are located on the beach is to bring a case for your electronics in order to protect them from the humid, salt air. Plastic Ziploc bags or neoprene cases are sufficient for this.
Do the rooms have air conditioning?
Suites at Casa de las Olas do not have air conditioning as we are a 100% solar powered property. Each room has the luxury of facing the ocean for ocean breezes and the entire building has a built in passive cooling system that aids in keeping the villa extremely comfortable. Each room is also equipped with floor fans if you wish to use them.
Are children welcome on the property?
Children ages 5 years and older are absolutely welcome at our villa. Boogie boards are for all ages.
Is Tulum safe?
Tulum is a safe area due to the eclectic population that has chosen Tulum for a vacation, as their home or as a place to re-energize. Unlike other coastal areas, Tulum has a long history in its community and takes care of its community members first. Many families have lived in Tulum for generations and now work with new residents to further grow a diverse community. Like any travel experience, be aware, only participate in activities that maintain your personal safety and respect the local culture. We love what Tulum has to offer and continue to share positive experiences with all of our guests.
Will I see turtles?
Turtle season is May to October in Tulum. Mothers will lay their eggs on the beach in the evening hours. We request that guests do not use flashlights on the beach at night as this activity stops the turtles from approaching the beach, request that if a turtle is seen in the evening that photos are not taken with flashes as this will also disturb the process. If you see a turtle laying their eggs, please report where you saw this event to our host so we can mark the area as we have been trained to do.
Do I need to know how to speak Spanish?
Mexico is a Spanish speaking country though our area is so international and multicultural Spanish is not necessary. Most people speak multiple languages and our staff speak Spanish and English and we have learned to be international with hand signals. Hand signals are sometimes the best way to translate needs and wants. Language barriers are few and far between and there is always someone close by who can help.
If I get sick or require a doctor can I find a hospital or doctor in Tulum?
The town of Tulum has a health center if you require medical attention. We also know an excellent doctor in town that will make house calls to Casa de las Olas. Additionally, Playa del Carmen and Cancun have private and public hospitals that are full service facilities.
Can I use US currency, Euros or Canadian dollars for day to day payments?
The general rule when traveling in the area is to pay with local currency. Local currency can be ordered in advance at your bank, you can use the various ATM’s located in town, or exchange cash with a passport for identification at the local banks. ATM’s and currency exchange is limited to 5000 pesos per day, about 250 USD or 220 Euros. Credit cards are not readily accepted for many reasons, mainly that telephone lines do not exist on the beach. Stores and restaurants in the town of Tulum are more credit card friendly but ask before you purchase. Casa de las Olas accepts US dollars and Mexican pesos.
What is the weather generally like?
The year-round temperature is about 80F/26C. In the summer, temperatures can rise up to 90F/32C, but ocean breezes will keep you cool. The rainy season is from June to October, fortunately most of the time that only means passing showers and the region still receives about 300 sunny days a year. Caribbean summers means a calm sea, mango season and turtles nesting.
What currency is used in Mexico and what is the rate of exchange?
The Mexican peso is the official currency, with some businesses accepting U.S. dollars and Euros. Please ask before assuming that people will take the currency that you are currently holding. Currently the exchange rate is about 18 pesos = $1 USD but changes as rates change.
What is the closest international airport and how long is the drive to Tulum?
Frequent, direct flights are available from many U.S. cities to Cancun – just 3.5 hours from the northeast and 5 hours from the west coast. Casa de las Olas will gladly arrange your transportation to the villa.
What is the 4% staff gratuity?
For our guest’s convenience, we automatically add the recommended gratuities at the time of booking. This percentage of your stay goes entirely and directly to our wonderful staff for their hard work in caring for you during your stay. If you are not completely satisfied with the service you receive please let us know immediately so that we may address your concern in a timely and appropriate fashion. But if you are especially pleased with the service provided by our amazing staff you can also add an extra amount after your arrival.
If you have any further questions please feel free to contact us at email@example.com